Website: www.oilstonery.com
Brand Name: oilstonery
Contact Email: aroma@oilstonery.com
1. Scope and Application
Welcome to oilstonery (www.oilstonery.com). By accessing our website and purchasing our products—including aromatherapy stones, scented candles, candle holders, and trays—you agree to be bound by these Terms of Service. These terms apply exclusively to consumers located within Europe.
2. Order Processing and Logistics
Order Processing: Orders are processed within 1 to 2 business days prior to dispatch.
Carriers: We partner with trusted logistics providers, including DHL, FedEx, and UPS Priority.
Transit Times: Standard delivery times are approximately 4 to 9 days.
Tracking Notifications: At key milestones—such as order dispatch, arrival at regional logistics hubs, and local final-mile delivery—automatic tracking updates are transmitted to the email address provided during checkout.
Delays: If an order exceeds standard transit timeframes, we will initiate a formal investigation with the carrier. Based on the findings, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
3. Risk of Loss and Transfer of Ownership
In strict accordance with the European Consumer Rights Directive, the risk of loss or damage to goods passes to the consumer only when the consumer (or a third party nominated by the consumer other than the carrier) acquires physical possession of the goods.
4. Right of Withdrawal, Returns, and Refunds
Right of Withdrawal: Consumers residing in the European Union are entitled to a statutory 14-day right of withdrawal without needing to provide any reason.
Defective or Damaged Goods: If a customer receives items that are defective or damaged, they may contact our customer support via email at aroma@oilstonery.com within the designated timeframe, providing photographic evidence of the issue.
Resolution: Upon review of the photographic evidence, we will process a full refund or arrange a replacement shipment without requiring the physical return of the damaged item.
5. Governing Law
These terms and any separate agreements whereby we provide services shall be governed by and construed in accordance with the laws of Germany and applicable European Union regulations.
6. Contact Information
For any inquiries regarding these Terms of Service, please reach out to us at:
Email: aroma@oilstonery.com
Website: www.oilstonery.com