Website: www.oilstonery.com
Brand: oilstonery
Contact Email: aroma@oilstonery.com
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1. Overview & General Scope
This Shipping & Delivery Policy applies to all purchases made through oilstonery via www.oilstonery.com. By placing an order with us, you accept the terms and conditions outlined below.
oilstonery specializes in handcrafted and curated home accessories, including aroma stones, candle holders, decorative trays, and scented candles. All physical items offered on our site are shipped directly from our primary distribution point in Germany to designated destination addresses across Europe.
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2. Shipping Destinations
We ship exclusively to customer addresses located within the European region. Please ensure that all delivery information, including full street address, recipient name, contact number, and postal code, is submitted accurately during checkout. oilstonery is not responsible for delayed delivery resulting from inaccurate or incomplete customer-provided addresses.
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3. Order Processing & Transit Times
3.1 Processing Time
Order Processing Window: Orders are dispatched within 1 to 2 business days following successful payment authorization and order verification.
Business days are defined as Monday through Friday, excluding official public holidays in Germany.
3.2 Transit Time & Logistics Partners
Logistics Carriers: We partner with premier logistics services including DHL, FedEx, and UPS (including Priority services where applicable) to ensure reliable handling.
Estimated Transit Time: Standard delivery across European destinations typically takes 4 to 9 business days after the shipment leaves our facility.
Delivery timeframes are estimates provided by shipping providers and may be affected by factors outside our direct control, such as seasonal high volumes, extreme weather conditions, or local carrier operational constraints.
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4. Automated Tracking & Notifications
Transparency throughout the fulfillment process is a priority. Upon completed dispatch:
An automated shipping confirmation email containing a carrier tracking link is transmitted to the email address provided during checkout (aroma@oilstonery.com will appear as the sender or point of notification).
Automated email notifications are triggered at key milestones, including order dispatch, arrival at regional logistics hubs, and out-for-delivery status.
Customers are advised to inspect their email account’s spam or junk folders if notification emails do not appear within the expected processing timeframe.
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5. Delayed, Stolen, or Missing Shipments
If your parcel has not arrived after the estimated 9 business days from the dispatch date, please contact us immediately at aroma@oilstonery.com.
Delayed Shipment Investigation Protocol:
1. Formal Investigation: Upon receipt of your inquiry, oilstonery will formally initiate a postal investigation with the assigned logistics carrier (DHL, FedEx, or UPS).
2. Investigation Window: Carriers require a reasonable timeframe to locate parcels or confirm loss status within their sorting and delivery networks.
3. Resolution: Following the official carrier outcome, if the package is confirmed lost or damaged in transit, oilstonery will proceed with either a replacement shipment or a refund, evaluated according to the specific circumstances of the case and applicable statutory consumer protections.
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6. Shipping Fees & Import Duties
Shipping Rates: Applicable shipping fees are calculated transparently and displayed at checkout prior to final payment confirmation.
Intra-European Deliveries: Orders shipped within the European Union (EU) are subject to standard European Value Added Tax (VAT) regulations and generally do not incur additional internal customs clearance duties. For non-EU European destinations, any applicable local import taxes or customs handling fees levied by destination authorities remain the sole responsibility of the recipient.
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7. Delivery Attempts & Unclaimed Shipments
Logistics partners usually make multiple delivery attempts or leave a notification slip for pickup at a local carrier depot.
If a package is returned to oilstonery due to failed delivery attempts, incorrect shipping details provided by the purchaser, or failure to collect the package within the carrier’s designated retention window, the customer may be held responsible for re-shipping charges.
Original shipping fees are non-refundable in instances where non-delivery is caused by customer omission or failure to retrieve the package.
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8. Inspection & Damaged Goods upon Receipt
Upon receipt of the consignment, customers are requested to examine the external packaging before opening.
If visible transit damage has occurred to the parcel, please notify the carrier upon receipt whenever feasible.
Should the contents inside be compromised during transport, please inform oilstonery within 48 hours of delivery at aroma@oilstonery.com, attaching clear photographs of the outer carton and the impacted items to facilitate rapid resolution.
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9. Contact Information
For inquiries regarding order status, shipment tracking, or logistics clarifications, please reach out to our dedicated support email:
Brand/Entity: oilstonery
Official Website: www.oilstonery.com
Customer Support Email: aroma@oilstonery.com
Operating Location: Germany