1. Secure Payment Processing
oilstonery uses Stripe as our designated payment gateway provider to ensure a secure and reliable checkout experience. When you place an order, your payment is processed securely through Stripe’s encrypted infrastructure. You are not required to create or log in to a Stripe account to complete your purchase.
2. Accepted Payment Methods
To provide a seamless checkout experience, oilstonery accepts the following payment methods:
Credit and Debit Cards: Visa, Mastercard, and American Express
Digital Wallets: Apple Pay and Google Pay
3. Transaction Security and Monitoring
oilstonery and our payment processor implement stringent technical and organizational measures to safeguard your financial transactions. Stripe regularly conducts risk assessments and monitors transaction activities to detect and prevent unauthorized transactions or fraudulent behavior. While industry-standard encryption and security protocols are utilized to protect your payment details during transmission, please note that no electronic transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
4. Billing Descriptor
When your payment is successfully processed, the transaction will appear on your bank or credit card statement under our designated billing descriptor.
5. Order Fulfillment and Processing
Upon successful authorization of your payment, order fulfillment and dispatch will be handled in accordance with our dedicated Shipping Policy. For comprehensive details regarding delivery timeframes, dispatch procedures, and tracking, please consult the separate Shipping Policy available on our website.
6. Data Protection and Cookie Compliance
oilstonery is committed to protecting your personal data in compliance with applicable European data protection laws, including the General Data Protection Regulation (GDPR).
Cookie Usage: Our website utilizes cookies to ensure proper functionality. Non-essential cookies are only deployed after you explicitly click the “Accept” button on our cookie banner.
Privacy Rights: For complete information regarding how your data is collected, used, and stored, please refer to our Privacy Policy page.
7. Customer Support and Inquiries
If you have any questions, concerns, or require assistance regarding your payment or transaction, please contact us at aroma@oilstonery.com. Our support team will review and respond to your inquiry within 24 to 48 hours.