1. What payment methods are accepted?
oilstonery accepts a secure selection of payment methods to ensure a smooth and protected checkout experience. We currently support:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Electronic wallets
2. What are the order processing and delivery timeframes?
Orders are processed within 1 to 2 business days. oilstonery collaborates with major international carriers, including DHL, FedEx, and UPS Priority, to ensure efficient dispatch and delivery across Europe. Standard transit typically requires 4 to 9 business days.
To ensure transparency throughout transit, automated tracking notifications are sent to your registered email address at key milestones, including order dispatch, arrival at the logistics facility, and local final delivery. Should an order exceed the standard delivery timeframe, oilstonery will initiate a formal investigation with the carrier and, based on the findings, provide a full refund or arrange a replacement shipment.
3. What is the return and refund policy?
In full compliance with European consumer protection regulations, customers are entitled to a 14-day Right of Withdrawal from the date of receipt, enabling you to return items without providing a justification.
If items arrive defective or damaged, customers may contact our after-sales support via email at aroma@oilstonery.com by providing photographic evidence. Upon verification, oilstonery will process a full refund or a replacement without requiring the physical return of the damaged item.
4. How can I contact customer support?
For any questions regarding your order, shipment updates, or after-sales assistance, please reach out to us via email at aroma@oilstonery.com.